4 Ofertas de Customer Support en Uruguay
Customer Service Specialist - Advanced English
Montevideo, Montevideo
Alorica
Hoy
Trabajo visto
Descripción Del Trabajo
Go Global and start your career as a Customer Support Specialist
No experience is required, training is on us!
Your mission (should you choose to accept it) is to offer customer support through phones, to customers who have questions, concerns, or confusion around a product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers is built with you!
**Your day to Day**:
- Communicate via inbound and/or outbound telephone calls with customers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records in required systems.
- Understand all programs, systems, and procedures necessary to perform the job effectively.
WHAT YOU NEED
- National or foreigner with a valid work permit.
- High School Diploma and/or Highest Level of Education Certification/Diploma.
- Advanced English communications skills, both oral and written.
- Proficient computer skills, including Microsoft Office.
THE BENEFITS OF JOINING THE TEAM!
- Production bonus up to USD 200
- Unlimited referral bonus
- Two days off
- Annual salary adjustments
- Paid Training
- Growth opportunities
- Located at Aguada Park Free Zone with awesome facilities!
- Night Transportation perks are available.
- Discounts at stores, gyms, restaurants and so much more!
ARE YOU UP FOR THE CHALLENGE?
APPLY NOW AND JUMP-START YOUR CAREER!
Dream Bigger, Experience Alorica
Passion - Performance - Possibilities
No experience is required, training is on us!
Your mission (should you choose to accept it) is to offer customer support through phones, to customers who have questions, concerns, or confusion around a product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers is built with you!
**Your day to Day**:
- Communicate via inbound and/or outbound telephone calls with customers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records in required systems.
- Understand all programs, systems, and procedures necessary to perform the job effectively.
WHAT YOU NEED
- National or foreigner with a valid work permit.
- High School Diploma and/or Highest Level of Education Certification/Diploma.
- Advanced English communications skills, both oral and written.
- Proficient computer skills, including Microsoft Office.
THE BENEFITS OF JOINING THE TEAM!
- Production bonus up to USD 200
- Unlimited referral bonus
- Two days off
- Annual salary adjustments
- Paid Training
- Growth opportunities
- Located at Aguada Park Free Zone with awesome facilities!
- Night Transportation perks are available.
- Discounts at stores, gyms, restaurants and so much more!
ARE YOU UP FOR THE CHALLENGE?
APPLY NOW AND JUMP-START YOUR CAREER!
Dream Bigger, Experience Alorica
Passion - Performance - Possibilities
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Specialist - Advanced English with
Montevideo, Montevideo
Alorica
Hoy
Trabajo visto
Descripción Del Trabajo
No experience is required, training is on us!
Your mission (should you choose to accept it) is to offer customer support through phones, to customers who have questions, concerns, or confusion around a product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers is built with you!
**Your day to Day**:
- Communicate via inbound and/or outbound telephone calls with customers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records in required systems.
- Understand all programs, systems, and procedures necessary to perform the job effectively.
WHAT YOU NEED
- National or foreigner with a valid work permit.
- High School Diploma and/or Highest Level of Education Certification/Diploma.
- Advanced English communications skills, both oral and written.
- Proficient computer skills, including Microsoft Office.
THE BENEFITS OF JOINING THE TEAM!
- Production bonus up to USD 200
- Unlimited referral bonus
- Two days off
- Annual salary adjustments
- Paid Training
- Growth opportunities
- Located at Aguada Park Free Zone with awesome facilities!
- Night Transportation perks are available.
- Discounts at stores, gyms, restaurants and so much more!
ARE YOU UP FOR THE CHALLENGE?
APPLY NOW AND JUMP-START YOUR CAREER!
Dream Bigger, Experience Alorica
Passion - Performance - Possibilities
Your mission (should you choose to accept it) is to offer customer support through phones, to customers who have questions, concerns, or confusion around a product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers is built with you!
**Your day to Day**:
- Communicate via inbound and/or outbound telephone calls with customers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records in required systems.
- Understand all programs, systems, and procedures necessary to perform the job effectively.
WHAT YOU NEED
- National or foreigner with a valid work permit.
- High School Diploma and/or Highest Level of Education Certification/Diploma.
- Advanced English communications skills, both oral and written.
- Proficient computer skills, including Microsoft Office.
THE BENEFITS OF JOINING THE TEAM!
- Production bonus up to USD 200
- Unlimited referral bonus
- Two days off
- Annual salary adjustments
- Paid Training
- Growth opportunities
- Located at Aguada Park Free Zone with awesome facilities!
- Night Transportation perks are available.
- Discounts at stores, gyms, restaurants and so much more!
ARE YOU UP FOR THE CHALLENGE?
APPLY NOW AND JUMP-START YOUR CAREER!
Dream Bigger, Experience Alorica
Passion - Performance - Possibilities
Lo sentimos, este trabajo no está disponible en su región
1
Técnico de Sistemas Help Desk
Montevideo, Montevideo
TIENDA INGLESA
Hoy
Trabajo visto
Descripción Del Trabajo
Si tienes ganas de afrontar nuevos desafíos y te interesa el área IT ¡Postúlate! Estamos buscando un Técnico de Sistemas Help Desk para Montevideo.
**Responsabilidades**:
- Atención y soporte al usuario ( locales y administración central).
- Ingreso, gestión y seguimiento de las incidencias en Help Desk.
- Porveer de información y oportunidades de mejora de los sistemas al equipo de IT.
**Requisitos**:
- Estudios en sistemas
- Conocimientos en herramientas informaticas
- Conocimientos en sistemas y redes de Help Desk ( deseable)
**Responsabilidades**:
- Atención y soporte al usuario ( locales y administración central).
- Ingreso, gestión y seguimiento de las incidencias en Help Desk.
- Porveer de información y oportunidades de mejora de los sistemas al equipo de IT.
**Requisitos**:
- Estudios en sistemas
- Conocimientos en herramientas informaticas
- Conocimientos en sistemas y redes de Help Desk ( deseable)
Lo sentimos, este trabajo no está disponible en su región
2
Technical Product Support Specialist I
Montevideo, Montevideo
Sabre
Hoy
Trabajo visto
Descripción Del Trabajo
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
The main tasks associated to this role are:- Responsible for responding to moderately complex customer inquiries and escalations.-
- Analyzes scenarios using diagnostic tools to identify problem area(s)-
- Responsible for identifying scenarios where escalations or incident bridges are required, providing all basic information obtained during triage and troubleshooting, keeping teams informed and sharing issue description, technical and business impact.-
- Recommends solutions to internal and external customers. Interfaces with various other departments including suppliers for resolution of customer inquiries.-
- Acts as a liaison agent between Care, Technology teams, Technical Product Managers and Product Managers handling prioritization discussions and processes enhancements-
- Follows-up and escalates unresolved problems to ensure resolution is accomplished-
- Keeps cases and customers updated, maintaining his/her backlog to the baseline.-
- Tracks contacts to identify trends and provide feedback to internal departments and to customers.-
- Becomes a specialist on specific areas/products related to the role-
- Documents processes for internal and external consumption, as applicable.-
- Supports customer projects and implementations-
- Backs up other Distribution L2 teams if needed.Important: The Advanced Support team is made up by Airline Services, System Support, LGS and Data Merge.- This position aims at having a team member that wishes to learn from more than 1 team, which means that he/she might be required to change teams based on operations needs.- Training will be provided on all instances, but flexibility will be fundamental.Job Requirements-
Proficient Sabre host knowledge-
- Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them.-
- Ability to absorb knowledge easily over a short period of time-
- Ability to multi-task and work under pressure-
- Excellent team skills - ability to work as part of a global team to solve customer issues-
- Excellent Customer Service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner-
- Excellent communication skills, written and verbal.-
- Ability to adapt to change and or uncertain scenarios.-
- Self-Initiative and Self-Motivation-
- Excellent time management skills-
- Clear sense of urgency-
- Attention to detail-
- ITIL/ XML/ API/ SQL Programming will be a plus.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
LI-Hybrid#LI-BP2
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
The main tasks associated to this role are:- Responsible for responding to moderately complex customer inquiries and escalations.-
- Analyzes scenarios using diagnostic tools to identify problem area(s)-
- Responsible for identifying scenarios where escalations or incident bridges are required, providing all basic information obtained during triage and troubleshooting, keeping teams informed and sharing issue description, technical and business impact.-
- Recommends solutions to internal and external customers. Interfaces with various other departments including suppliers for resolution of customer inquiries.-
- Acts as a liaison agent between Care, Technology teams, Technical Product Managers and Product Managers handling prioritization discussions and processes enhancements-
- Follows-up and escalates unresolved problems to ensure resolution is accomplished-
- Keeps cases and customers updated, maintaining his/her backlog to the baseline.-
- Tracks contacts to identify trends and provide feedback to internal departments and to customers.-
- Becomes a specialist on specific areas/products related to the role-
- Documents processes for internal and external consumption, as applicable.-
- Supports customer projects and implementations-
- Backs up other Distribution L2 teams if needed.Important: The Advanced Support team is made up by Airline Services, System Support, LGS and Data Merge.- This position aims at having a team member that wishes to learn from more than 1 team, which means that he/she might be required to change teams based on operations needs.- Training will be provided on all instances, but flexibility will be fundamental.Job Requirements-
Proficient Sabre host knowledge-
- Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them.-
- Ability to absorb knowledge easily over a short period of time-
- Ability to multi-task and work under pressure-
- Excellent team skills - ability to work as part of a global team to solve customer issues-
- Excellent Customer Service skills - possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner-
- Excellent communication skills, written and verbal.-
- Ability to adapt to change and or uncertain scenarios.-
- Self-Initiative and Self-Motivation-
- Excellent time management skills-
- Clear sense of urgency-
- Attention to detail-
- ITIL/ XML/ API/ SQL Programming will be a plus.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
LI-Hybrid#LI-BP2
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